Refund Policy

1. General Refund Policy

We offer refunds and exchanges in accordance with consumer rights legislation and the specific conditions outlined in this policy. Our refund policy varies depending on the type of product or service purchased:

1.1 Digital Products

For digital products (e-books, digital art prints, online courses, and downloadable content):

• We offer a 14-day money-back guarantee from the date of purchase if you are unsatisfied with the product.
• Refunds for digital products that have been downloaded or accessed are at our discretion and will be evaluated on a case-by-case basis.
• If technical issues prevent you from accessing or properly using the digital product, we will either resolve the issue or provide a full refund.

1.2 Physical Products

For physical products (art prints, merchandise, and other tangible items):

• You may return items within 30 days of receiving your order for a full refund or exchange.
• Items must be returned in their original condition, unused, and with all original packaging and tags.
• If an item is defective, damaged during shipping, or incorrect, we will provide a full refund or replacement at no additional cost.

1.3 Subscription Services

For subscription-based services (premium memberships, recurring content subscriptions):

• New subscribers may cancel within 14 days of initial subscription for a full refund.
• For ongoing subscriptions, you can cancel at any time to prevent future billing, but we do not provide partial refunds for unused portions of the current billing period.
• Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days.

1.4 Events and Workshops

For events, webinars, and workshops:

• Cancellations made more than 14 days before the event are eligible for a full refund.
• Cancellations made 7-14 days before the event are eligible for a 50% refund or full credit toward a future event.
• Cancellations made less than 7 days before the event are not eligible for a refund but may be eligible for a credit toward a future event at our discretion.
• If we cancel or significantly reschedule an event, you will be offered a full refund or the option to transfer your registration to the rescheduled date.

2. Conditions for Refunds

To be eligible for a refund, you must meet the following conditions:

2.1 Proof of Purchase

You must provide proof of purchase, such as an order number, receipt, or confirmation email. We maintain records of all transactions, but having your order information will expedite the refund process.

2.2 Timely Requests

Refund requests must be submitted within the timeframes specified for each product or service category as outlined in Section 1. Requests submitted outside these timeframes will be evaluated on a case-by-case basis and may not be eligible for a full refund.

2.3 Product Condition (For Physical Items)

Physical products must be returned in their original condition, with all included accessories, documentation, and packaging. Items showing signs of use, damage, or alteration beyond what is necessary to evaluate the product may not be eligible for a full refund.

2.4 Digital Product Access

For digital products, we may verify the extent to which the product has been accessed or used before processing a refund. Extensive use of a digital product may affect refund eligibility.

3. Refund Process and Timeframes

Our refund process is designed to be straightforward and efficient:

3.1 Refund Request Submission

To request a refund, you must:

1. Contact our customer service team at [email protected] or through the contact form on our website.
2. Provide your order number, the date of purchase, and a brief explanation of why you're requesting a refund.
3. For physical products, you will receive return instructions and, if applicable, a return authorization number.

3.2 Processing Timeline

Once we receive your refund request and, if applicable, the returned item:

• Digital product refunds are typically processed within 3-5 business days.
• Physical product refunds are processed within 5-10 business days after we receive and inspect the returned item.
• Subscription cancellations and refunds are processed within 3-5 business days.
• Event and workshop refunds are processed within 5-7 business days.

3.3 Refund Method

Refunds will be issued using the original payment method:

• Credit/debit card payments will be refunded to the same card.
• PayPal payments will be refunded to the same PayPal account.
• Other payment methods will be refunded as appropriate for that method or, if not possible, by an alternative method agreed upon with you.

3.4 Refund Confirmation

Once your refund has been processed, you will receive a confirmation email. Please note that it may take an additional 3-10 business days for the refund to appear in your account, depending on your payment provider's policies.

4. Return Shipping (For Physical Products)

4.1 Return Shipping Costs

Return shipping costs are handled as follows:

• If you are returning an item because it is defective, damaged, or incorrect, we will cover the return shipping costs. We will either provide a prepaid shipping label or reimburse you for reasonable shipping expenses.
• If you are returning an item simply because you changed your mind or for any other reason not due to our error, you are responsible for the return shipping costs.

4.2 Shipping Instructions

When returning physical products:

• Package the item securely to prevent damage during transit.
• Include your order number and return authorization number (if provided) inside the package.
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
• Ship the package to the address provided in the return instructions.

4.3 Lost or Damaged Returns

We are not responsible for items that are lost or damaged during return shipping when you arrange shipping yourself. If you use a shipping method we provide, we will assume responsibility for the package during transit.

5. Exceptions to the Refund Policy

Certain situations and products may be exempt from our standard refund policy:

5.1 Non-Refundable Items

The following items and services are generally non-refundable:

• Custom or personalized products created specifically for you
• Gift cards (except where required by law)
• Downloadable software or digital content that has been accessed or downloaded, unless it is defective
• Services that have been fully performed or substantially completed
• Items marked as non-refundable or final sale at the time of purchase

5.2 Special Circumstances

We may make exceptions to our refund policy in the following cases:

• Extenuating personal circumstances (e.g., medical emergencies), which will be evaluated on a case-by-case basis
• Technical issues that prevent access to or proper functioning of our products or services
• If we have made a significant change to a product or service after your purchase that materially affects its value to you

5.3 Partial Refunds

We may issue partial refunds in the following situations:

• If an item is returned with signs of use or damage not present when shipped to you
• If only part of an order is being returned
• For annual subscriptions that are canceled mid-term (prorated for the unused portion, subject to the conditions in section 1.3)
• If a promotional or discount code was applied to the original purchase, the refund will reflect the actual amount paid

6. Cancellation Rights for EU Customers

If you are a customer located in the European Union, you have additional rights under the EU Consumer Rights Directive:

6.1 14-Day Cooling-Off Period

You have the right to cancel your order without giving any reason within 14 days of:

• For physical goods: the day you receive the goods
• For services and digital content: the day of concluding the contract

6.2 Digital Content Exception

For digital content, if you have expressly consented to delivery beginning during the cooling-off period and acknowledged that you will lose your right of withdrawal once delivery has begun, your cancellation rights may be limited.

6.3 Exercising Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter, email, or phone call). You may use the model cancellation form provided by the EU, but it is not obligatory.

6.4 Effects of Cancellation

If you cancel your contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

7. Contact Information for Refund Requests

For any questions or to submit a refund request, please contact our customer service team using one of the following methods:

We aim to respond to all refund inquiries within 48 hours during business days.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The date of the most recent revision will appear at the top of this page. It is your responsibility to review this Refund Policy periodically for changes.

For orders placed before a change to our Refund Policy, the policy in effect at the time of purchase will apply.